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The Official Travel Guide for Narvik

Please read the conditions carefully as you will be bound by them.

Contract
Your contract is with Visit Narvik AS. When you book with us, the contract will exist as soon as the booking has been confirmed by us. Visit Narvik AS will then become responsible for providing the products and events you have booked, while you will become economically responsible for the order. You also confirm to have authority to accept and do accept on behalf of your party the booking conditions and accept responsibility for making all payments to us for all members of the party. You will be responsible to check that the confirmation document of your reservation is according to your booking, and that the names on the documents are correct spelled according to passports for your party. You will also be responsible for ensuring that all other members of the party are kept fully informed of what is booked and any changes made.

Booking
The booking system handles reservations up to 9 people. Reservations can be made up to 4 pm prior to the date in question. Your reservation is confirmed when you receive the confirmation with reservation number. We recommend all of our customers to print out the confirmation, and to bring them along on your trip. If you want us to make the reservation for you, we will add a service fee of NOK 150 per booking. You must be minimum 18 years of age to book with Visit Narvik AS.

Guarantee
Visit Narvik AS sets guarantee according to the law «Pakkereiseloven» and therefore provides security as provided in the law. For more information about the law you can turn to Reisegarantifondet, Postboks 227, N-4001 Stavanger, or visit www.reisegarantifondet.no


Payment
Once you have asked us to confirm your booking, the total payment is due. Visit Narvik AS is responsible for the transaction and that the correct amount is charged from your account. If something happens during the transaction and the payment fails to go through, we will contact you. If you are out of reach, the booking will be cancelled. All personal information is entered in to an encrypted page where it is secure to state your information and credit card details.

If the booking is not paid at booking time, Visit Narvik AS reserves the rights to cancel the booking, cancellation terms will apply, see cancellation terms in below section.

As soon as we have received your payment, travel documents will be issued.

Prices
All prices are stated in the following currency: NOK. The correct total price of the order will be given before the booking is confirmed.

Visit Narvik AS reserves the rights to change prices. A price increase can only happen as a result of changes in transportation costs, taxes, fees or any variables of currency exchange. By price increases leading to an increase of more than 10 % you are entitled to cancel your booking at no cost, with full refund rights of the paid amount. If you wish to make a cancellation due to the price change, please inform Visit Narvik AS about this no later than 14 days after the invoice date for a new invoice showing the price increase. If prices go down as a result of the same changes as mentioned above, price controls will be beneficial to you. Please note that an event that is part of the journey is not always purchased in local currency, and will therefore not receive the corresponding changes that will affect the price.

Changes made by the customer
If you want to make changes to your booking after we have confirmed it, we will do our utmost to fulfill this. We appreciate your understanding that this is not always possible. Please send your request changes in written to Visit Narvik AS, or per email to booking@visitnarvik.com. You will be asked to pay a fee of up to NOK 300,- per person, plus any additional costs Visit Narvik AS incurs as a result of the change. Costs normally increase closer to departure date, for example as a result of cancellation of additional products such as flights and rental cars and applicable cancellation charges that apply in our subcontractors and partners. In these cases you will be informed of their own regulations when ordering.
The customer has the right to assign the journey to a person who meets all the conditions of the contract if he is prevented from attending. The person transferring the journey and the person the journey is transferred to, will be jointly liable for the payment, as well as any fees and additional costs as a result of the change.
If a change triggers such requirements, it will be considered a cancellation. New bookings must be made and ordinary cancellation conditions will apply.


Cancellation
You or anyone in your party have the right at any time to cancel the trip against a cancellation fee.

All cancellations must be made in writing directly to Visit Narvik AS by the person who made the booking. Cancellation date is the date Visit Narvik AS receives the cancellation.

For individual travelers the cancellation fee is settled by the following rates and terms:

-          Cancellation of single products can be made until 24 hours prior to arrival, with full refund

- Cancellation of packages* by Force Majeure are fully refundable

- Cancellation of packages up to 40 days before arrival are fully refundable

- Cancellation of packages between 40 and 14 days before arrival are 50% refundable

- Cancellation of packages 14 days or later before departure provides no refund

- A change from your side is considered a cancellation.

*Package is the definition of several single products tailor made to an event package.


For trips with prepaid airline tickets, the cancellation terms and policies of the air lines will apply. Price for any insurance will be in addition to the agreed price for the journey. The same applies for any connection site where these are not part of the journey.

If the customer's order includes several persons, and the agreed total price is based on the discounts related to the participant number, the basis for such rebates or discounts lapse if anyone in your party cancels. Upon such partial cancellation Visit Narvik AS will refund the amount of the agreed / paid price to the person who cancels, and collect any value as a result of the loss of discounts linked to the remaining number of travelers. Whoever cancels must pay cancellation fees.


For packages and individual products that are booked at a promotional price, the cancellation fee is 100%, unless otherwise agreed.

If you have to cancel your trip for reasons covered by your insurance you should apply your insurance for reimbursement of cancellation fees.

Please note that some our subcontractors and associates require other terms of cancellation in addition to ours. This applies in particular to the reservation of flights and hire cars. In such cases you will be informed of these regulations when you book.

Group booking
Please contact Visit Narvik AS per telephone or email if you want to make a group booking.

Cancellation protection
We advise our clients to have good insurances before your trip, in case of illness, damage to goods, accidents, liability and the like.

Our subcontractors

Visit Narvik AS is responsible for ensuring that our subcontractors are paid for what you have booked through us. Our subcontractors are responsible for each part of your program, including full insurance, permits, equipment, staffing, etc., which are in compliance with the applicable laws and regulations that apply to the provider.

Cancellations and changes from Visit Narvik AS
We reserve the right at any time to change information and correct any errors in our brochures, our website or invoices. If changes have been made before you've made your booking, we are obliged to disclose such before we confirm capacity. In some cases we reserve the right to cancel your trip if the minimum number of participants is not reached. If a cancellation occurs on those premises, and you don’t accept alternative options, we refund 100% of your payment.

Visit Narvik AS can cancel or change a booking without liability, assuming we can prove that it is not feasible to conduct the tour as a result of circumstances outside our control, and which we could not reasonably be expected to have taken into consideration when the agreement was signed, and that neither Visit Narvik AS, or someone we are responsible for, could avoid or prevent the consequences of. Including weather conditions, nature disasters, breakdowns, labor etc. (Force Majeure). Visit Narvik AS is in such cases obliged to inform and repay the total price, minus the benefit the customer had from the product / trip.

Complaints
If there is a problem during your trip, you must report it immediately to the relevant subcontractor, guide, ground handler, hotelier or other supplier, so that prompt efforts can be made to resolve the problem. In the unlikely event that a problem cannot be resolved at the time and you wish to complain, you must send us full written details within 4 weeks of your return. Failure to take either or both of these steps will prejudice our ability to resolve your problem and / or investigate it fully. In consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
Any written complaint must be submitted to Visit Narvik AS least 4 weeks after the end, unless special circumstances make it reasonable to extend the appeal deadline. The complaint must contain information about the reservation number, description of the event as well as claims made. If any dispute arises between the parties, you can contact Reklamasjonsnemda for Selskapsreiser, Postboks 2924 Solli. 0230 Oslo. For more information about Reklamasjonsnemda, please visit www.reiselivsforum.no


Our liability to you
We limit liability for damage you or someone in your party may be incurred in accordance with relevant international conventions, including claims related to death, injury, delay to passengers and loss, damage and delayed baggage.

Indemnity
When you book travel arrangements with us, you take the responsibility for ensuring that you and your traveling companions behave so as not to annoy other fellow travelers or may cause safety or practical problems for the organizer. If your actions or omissions cause damage to property in the provision of the contractual arrangements, or cause any delay or diversion of a flight or other means of transportation, you agree to hold us completely harmless against any claims (including labor fees and legal costs) made against us by or on behalf of the owner of such property. There will not be any liability from our or any of the suppliers for any reimbursement, compensation or costs incurred in this way. Furthermore we shall be entitled to have all costs covered from the incident where the passenger is involved.

All passengers insure that they are fit to travel. Visit Narvik AS cannot accept liability for situations that may arise as a result of us not being informed about a condition or disability that existed beforehand. Travelers with physical or mental disabilities or other conditions that may require special assistance, e.g. using regular or motorized wheelchairs, guide dogs etc., must notify us in writing before the order is placed. Passengers who use wheelchairs or may need special assistance, must be accompanied by someone who can assist them.

Privacy
In order to process your booking and ensure quality Visit Narvik AS needs some basic information. Examples to such information are name, address, any special needs / dietary requirements etc. We take every precaution to ensure that this information is not misused. Yet we must if necessary, provide relevant information to our subcontractors who are involved in your travel plans. This applies for example railway, transportation companies, hotels, partners etc. The information may also be given to credit card companies and public authorities such as customs / immigration if required. We will never give this information to any person or company that is not directly responsible for part (s) of your journey. This applies particularly sensitive information that you provide to us such as details of any disabilities, special diet or religious needs. If you do not agree that we convey such information, we reserve the rights to reject your order.

Visit Narvik AS may in some cases also be interested to contact you via mail, e-mail and / or telephone with news, information, travels and possible market research. If you do not wish to be contacted for such purposes please notify: post@visitnarvik.com

Office

Visit Narvik AS, Postboks 338, 8507 Narvik, Norway